Privacy Policy
Last Updated: May 24, 2024
Welcome to Parla. We are committed to protecting your privacy and ensuring the security of your business communications. This Privacy Policy explains how Parla ("we," "us," or "our") collects, uses, and shares information when business leaders and their teams use our conversation intelligence platform and mobile application.
1. Information We Collect
We collect information necessary to provide and improve our service to our B2B customers. This information falls into three primary categories:
- Account Data: Information provided during registration, including your name, professional email address, company name, and payment information.
- Service Data: This includes audio recordings of staff-to-customer conversations recorded via our mobile app, as well as the AI-generated transcripts, analysis, and metrics derived from those interactions.
- Usage Data: Information automatically collected when you access our platform, such as your IP address, device type, browser information, and activity logs within the app.
2. How We Use Data
Parla utilizes your data to deliver professional-grade conversation intelligence tools, specifically for the following purposes:
- Platform Operation: To record, transcribe, and analyze voice data to provide coaching insights to managers.
- Service Analytics: Aggregating usage trends to improve platform performance and develop new features.
- Security & Support: Monitoring for unauthorized access, preventing fraud, and responding to technical support requests.
- Communications: With your explicit consent, we may send you occasional professional updates about our service.
3. Sharing and Disclosure
Parla does not sell your communication data. We share information only with trusted third-party service providers (processors) who help us operate our cloud hosting, transcription, and security infrastructure. These partners are strictly limited to using your data only to provide these essential services. We may also disclose data to comply with valid legal obligations or to protect the safety of our users.
4. International Transfers
Parla is based in the United States. Information collected through our platform will be transferred to and stored on servers located in the U.S. By using our services, you acknowledge this transfer. We maintain appropriate data protection agreements with our processors to ensure your data remains secure regardless of geographical location, referencing standard international principles for data protection.
5. Data Retention
We retain your recordings, transcripts, and account data only for as long as your service agreement is active or as necessary to fulfill the operational and legal purposes described in this policy. When data is no longer required, we securely delete or anonymize it in accordance with our internal security procedures.
6. Security Measures
The security of your conversations is our highest priority. We implement robust technical and organizational measures, including end-to-end encryption in transit and AES-256 encryption at rest. Access to customer data is strictly controlled and limited to authorized personnel only for essential maintenance or support purposes.
7. Your Rights and Choices
We respect your privacy rights. Depending on your business location, you may have the right to access the data we hold about you, correct inaccuracies, or request the deletion of your personal and communication data. You may also opt out of certain usage analytics by contacting our privacy team directly.
8. Cookies and Tracking
Our platform uses essential cookies to manage your login sessions and functional cookies to help us understand how users navigate our service. You can control cookie preferences through standard browser settings, although disabling certain cookies may limit the functionality of the Parla platform.
9. Contact Us
For any questions regarding this Privacy Policy or our data practices, please reach out to our privacy officer:
Email: hello@parlavoice.com
Address: Parla AI, Dallas, Texas, United States